1 Purpose
1.1 Background
Fiorelli Packing Co. 2 recognises that your privacy is important. This document is our Privacy Policy and it tells you how we collect and manage your personal information (including the personal information we will collect from you when you access our website) and how we will use that information.
We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and we comply with all the Privacy Act’s requirements, including those incorporated by virtue of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth), in respect of the collection, management and disclosure of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
1.2 What is the purpose of this Privacy Policy?
The purpose of this Privacy Policy is to:
- clearly communicate our personal information handling practices
- enhance the transparency of our operations
- give individuals a better and more complete understanding of the sort of personal information that we hold, and the way we handle that information.
The Privacy Act sets the minimum standards we must meet when handling personal information, as a self-insured Licensee. “Personal information” is defined in the Privacy Act as:
“Information or an opinion about an identified individual, or an individual who is reasonably identifiable:
a) whether the information or opinion is true or not; and
b) whether the information or opinion is recorded in a material form or not.”
The Privacy Act contains 13 Australian Privacy Principles (APPs). The APPs:
- set out legally binding standards for handling personal information
- regulate how we collect, store, use and disclose personal information
- allow people to access the information that we keep about them
- allow people to correct or update their information.
2 Scope and application
The Privacy Policy applies to all employees of Fiorelli in collecting, holding, accessing and correcting personal information and sensitive information on our behalf.
This policy is relevant to any individual who discloses personal information to Fiorelli.
3 Policy
3.1 What is your personal information?
When used in this Privacy Policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
3.2 What personal information do we collect and hold?
We may collect the following types of personal information about you:
- name;
- mailing or street address;
- email address;
- telephone number;
- facsimile number;
- age or birth date;
- profession, occupation or job title;
- employment history;
- educational history;
- medical information;
- security information from Police and other governmental departments;
- Tax File Number;
- superannuation account information;
- bank account information;
- details of the services you have acquired from us or which you have enquired about, together with any additional information necessary to deliver those services and to respond to your enquiries;
- any additional information relating to you that you provide to us directly through our website or indirectly through use of our website or online presence, through our representatives or otherwise;
- where you are involved in the provision of services to Fiorelli, any additional information relating to you provided to Fiorelli to assess your suitability, qualifications and competency; and
- information that you provide to us through customer surveys or visits by our representatives from time to time.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
3.3 How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
- through your access and use of our website, including when you send us feedback or subscribe to our publications via our website;
- email;
- telephone;
- online forms;
- online or manual recruitment services;
- external recruitment processes; or
- during conversations between you and our representatives.
We may also collect personal information from third parties including:
- your current or previous employer;
- personal and professional references;
- medical professionals;
- cloud-based services;
- web filtering services; or
- from third party companies such as credit reporting bodies, law enforcement agencies and other government entities.
3.4 What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
- we may not be able to provide our services to you, either to the same standard or at all;
- we may not be able to provide you with information about services that you may want, including information about special promotions;
- you will be unable to submit feedback or subscribe to our publications via our website, but you may still access and browse certain areas of our website; or
- we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.
3.5 For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions. We collect, hold, use and disclose your personal information for the following purposes:
- to provide our services to you and to send communications requested by you;
- to answer enquiries and provide information or advice about existing and new services;
- to contact you regarding your feedback and to provide you with our printed materials;
- to develop new offers, products and services and to help us improve our business;
- to provide you with access to physical Fiorelli sites across the business;
- to conduct recruiting activities;
- to conduct workforce planning;
- to ensure we comply with our safety obligations;
- to ensure we comply with all applicable laws;
- to provide you with access to protected areas of our website;
- to assess the performance of the website and to improve the operation of the website;
- to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers and other third parties;
- for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of us and our related bodies corporate, contractors or service providers;
- to provide your updated personal information to our related bodies corporate, contractors or service providers;
- to comply with our contractual obligations to our customers, particularly those with security requirements;
- to update our records and keep your contact details up to date;
- to process and respond to any complaint made by you; and
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority.
3.6 Our website
Our Privacy Policy also applies to our website at www.fiorelligroup.com.au.
3.6.1 Cookies
When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of services you view so that, if you consent, we can send you news about those services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.
3.6.2 Security
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
3.6.3 Links
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party websiteand we are not responsible for the privacy policies or the content of any third-party website. Third party websites are reasonable for informing you about their own privacy practices.
3.7 Who do we disclose your information to?
We may disclose your personal information to:
- our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
- our customers, particularly those with security requirements;
- other third parties appointed by Fiorelli (for example, the distributors of our printed materials) who may require access to personal information in order to perform our services and our business operations;
- suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
- any organisation for any authorised purpose with your express consent.
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
3.8 Security and data quality
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).
3.9 How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
3.10 What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act, if applicable).
If you are unhappy with the way that we are using your personal data, or if you are not satisfied with our response to a complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (to the extent that the Privacy Act 1988 (Cth) applies) or if the GDPR applies, with a Data Protection Authority.
3.11 Contacting us
If you have any questions about this Privacy Policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the Contact Us form on our website or contact us using the details set out below.
You can contact us via:
Post: PO Box 43, Hallam, VIC, 3803, Australia
Tel: +61 3 9703 2011
